Process of Working
with a Forensic Expert
To better facilitate our interactions with you, we have put together a process flow chart which clearly outlines the steps that our clients can expect a forensic investigation to follow:
1. SUBMIT ASSIGNMENT REQUEST & CONFLICT CHECK
Submit a new assignment request to us via telephone, our website, or email. We will then check the date of loss, names of involved parties, and the incident location in our database to ensure we are not in conflict. Provided there is no conflict, we will discuss the scope of work with you and provide an estimated cost if required.
2. SUBMIT EVIDENCE & EXPERT ASSIGNMENT
You may now submit all evidence and documents pertaining to the claim (see our list of documents page for more information). At this point, an appropriate expert will be assigned to manage the investigation.
3. REVIEW OF EVIDENCE
The expert will review the available evidence and, if required, contact you to discuss the scope of work and/or whether more evidence or information is needed in order to continue.
4. VEHICLE & SCENE EXAMINATIONS
If required for your investigation, we will examine the incident scene and any involved vehicles or equipment. If the investigation involves a vehicle with an EDR (black box), the expert will retrieve it and/or image the data.
5. RESEARCH, ANALYSIS & CALCULATIONS
Each type of investigation may require the use of one or several analytical techniques. We use a recipe that combines scientifically accepted methods, current peer-reviewed published research (some that we have conducted ourselves), and computer analysis & simulations to obtain an objective result.
6. REPORT PRODUCTION
In cases where a written engineering report is required, your expert will produce one and include relevant photographs and diagrams. All reports are internally peer reviewed and cite the research used. We offer a variety of report types: letter reports, full reports, and reviews of other expert reports.
7. LITIGATION SUPPORT & EXPERT TESTIMONY
Our experts stand behind their work from start to finish. Although our reports often help accelerate the settlement process, our experts are experienced at clearly and confidently presenting their analyses and conclusions when it comes to matters that proceed to litigation.
Note: Every claim is unique and not every step is applicable to or necessary for every forensic investigation.
Download our Customer Information Package
For even more useful information on working together, including the services we offer, documents that you should submit, and contact and payment information, please download our Customer Information Package!